Frequently Asked Questions

Ordering

How long does it take to process my order?

Where is my order confirmation?

Where can I look up my order status?

I just placed my order. Can I add another item to it?

Can I cancel an order?

Payments

What payment methods do you accept?

How secure is my online order?

Shipping

Where do you ship?

How much does shipping cost?

What is the shipping time on my order?

Return Policy

What is the return policy?

What is the procedure if I want to return an item?

What should I do if I received a wrong or defective item?